PRIVACY POLICY
This Privacy Policy describes how SPOOFY INDIA LLP, operating the e-commerce website www.spoofy.in (the "Website"), collects, uses, shares, and protects your personal information. We are committed to safeguarding your privacy and ensuring that your information is handled responsibly and in compliance with applicable Indian laws.
By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the Website.
1. INFORMATION WE COLLECT
We collect information to process your orders, provide customer support, and improve your experience on our pet products and services platform. The information collected falls into the following categories:
1.1 Personal Identification Information (PII)
Collected when you create an account, place an order, subscribe to communications, or contact us:
● Contact Details: Name, email address, billing and shipping address(es), and phone number
● Account Information: Username and password (stored in encrypted form)
● Pet Information (Optional): Details such as pet name, species, breed, age, and dietary preferences, provided voluntarily to enable personalised recommendations
1.2 Financial & Transactional Information
Collected when you make a purchase:
● Transaction Details: Order information, purchase history, and amounts paid
● Payment Information: Spoofy does not store sensitive payment details such as card numbers or CVV. Payments are processed securely via RBI-compliant third-party payment gateways
1.3 Technical & Usage Information (Non-PII)
Collected automatically when you access the Website:
● Device Information: IP address, browser type, operating system, and device identifiers
● Usage Information: Pages visited, products viewed, search history, time spent on the Website, and referral data
● Location Information: Approximate geographic location derived from IP address
2. HOW WE USE YOUR INFORMATION
We use your information only for legitimate business purposes, including:
● Order Processing: To process purchases, arrange shipping, manage deliveries, returns, and refunds
● Customer Support: To respond to queries, provide assistance, and send order-related communications
● Marketing & Promotions: To share offers, newsletters, and product recommendations (you may opt out at any time)
● Personalisation & Improvement: To analyse usage trends and improve Website functionality and user experience
● Security & Fraud Prevention: To detect and prevent fraud, misuse, or unauthorised access
● Legal Compliance: To comply with applicable laws, regulations, and statutory requirements
3. SHARING & DISCLOSURE OF INFORMATION
We do not sell or rent your personal information. Data is shared only as necessary for business operations:
3.1 Third-Party Service Providers
We may share limited information with trusted service providers bound by confidentiality obligations, including:
● Logistics Partners: For order delivery (name, address, phone number)
● Payment Gateways: For processing payments (transaction-related data)
● Technology & Analytics Providers: For Website hosting, analytics, and security
3.2 Legal & Regulatory Disclosures
We may disclose information where required to:
● Comply with applicable laws or legal processes
● Respond to lawful requests from government or regulatory authorities
● Enforce our Terms & Conditions
● Protect the rights, safety, and property of Spoofy, users, or the public
4. DATA SECURITY & RETENTION
4.1 Security Measures
We implement reasonable technical and organisational safeguards, including encryption, SSL technology, and access controls, to protect your personal data.
4.2 Data Retention
We retain personal information only for as long as necessary to fulfil the purposes stated in this Policy or to meet legal, tax, and regulatory requirements.
5. YOUR RIGHTS & CHOICES
You have the following rights regarding your personal data:
● Marketing Preferences: Opt out of promotional communications using the unsubscribe option or by contacting us
● Access & Correction: Request access to or correction of your personal information
● Account Deletion: Request deletion of your account, subject to legal retention obligations
6. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to improve Website functionality, analyse usage, and support marketing efforts.
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain Website features, including checkout.
7. THIRD-PARTY WEBSITES
The Website may contain links to third-party websites. Spoofy is not responsible for the privacy practices or content of such websites. Users are encouraged to review third-party privacy policies independently.
8. POLICY UPDATES
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Website constitutes acceptance of the updated Policy.
9. GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, grievance details are provided below:
Email: solutions@spoofy.in
Phone: +91-8826611289
Address: 5th floor, Office No.3512, Tower 3, Express Trade Towers 2, B-36, Sector 132, Noida-201301, U.P India
We will acknowledge complaints within 48 hours and endeavour to resolve them within one (1) month from receipt.
This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, and Payment, Return & Refund Policy available on the Website.