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Frequently Asked Questions
What products does SPOOFY offer?
We offer a curated range of premium pet products including
food, treats, grooming essentials, toys, accessories, apparel, health &
wellness items, and lifestyle products for dogs and cats.
Do you deliver across India?
Yes! We offer pan-India delivery through trusted courier
partners. Delivery timelines may vary based on your location.
How long will my order take to arrive?
Metro cities: 2–4 working days
Tier 2 & 3 cities: 4–7 working days
Remote areas: 7–10 working days
You will receive tracking details via SMS/Email once your order is shipped.
Do you offer Cash on Delivery (COD)?
Yes, COD is available in most major cities. A small
additional fee may apply depending on your location.
How do I choose the right size for collars, harnesses,clothes, or shoes?
Each product page has a detailed size chart.
We recommend measuring your pet’s neck, chest, and back length before choosing
a size.
If you're unsure, our support team can guide you.
Can I return or exchange a product?
Yes, we offer easy returns & exchanges
for unused products in original packaging.
Note: Food, treats, grooming tools, and
hygiene products cannot be returned for safety reasons.
What payment methods do you accept?
We accept:
✔ UPI
✔ Credit/Debit
Cards
✔ Net Banking
✔ Wallets
✔ Cash on
Delivery
✔ Pay Later
Are grooming appointments available online?
Yes. You can book grooming appointments directly through
our website, Instagram DM, or by calling 8826611289.
How do I track my order?
Once your order is shipped, you will receive a tracking
link via SMS/Email/WhatsApp.
You can also track the order from your Spoofy account dashboard.